How can I place my order online?

Use the search bar or the category to navigate to the desired item.

Click on the "Add to shopping basket" button and add the desired product to your shopping list. To complete your purchase, navigate to the shopping basket (top right) and check your order details. Then click the "Checkout" button to continue the order process.

Follow the instructions to log in to our shop and finalise your order. You can either create a customer account and thus have an optimal overview of your data or order via a guest account (please note that if you place a guest order, you will have to enter your data again if you place another order).Finalise your order by accepting our general terms and conditions and confirming your order with the button "Order with obligation to pay". 

After completing your order, you will receive a corresponding confirmation by e-mail and will be automatically informed about the status of your order. Using the link to the tracking number of our shipping partner DPD, you can easily track your shipment at any time. If you are shipping goods, please contact our customer service team to track your consignment.

If you have any questions, please don´t hesitate contact our customer service:

Tel: 05631 565 -100 (Monday - Thursday 08:00 - 17:00 h / Fridays 08:00 - 16 h)

Mail: animalcare@horizont.com

 

How can I place my order as a retailer?

• In the navigation bar at the top right, select ‘To the dealer portal’.
• Then click on the yellow ‘Registration’ button and complete the registration form for our B2B shop.
• Accept our general terms and conditions and submit the form.
• After submitting your data, our sales team will take care of activating your account. As soon as this process is complete, you will receive confirmation by e-mail. You can then log in to the dealer portal with your registered e-mail address and password and place orders at your usual conditions.

 

How can I change my customer details?

To change your customer details at a later date, log in with your access data and select the "Personal information" area to change your details. You can also change your password in this area.

 

I have forgotten my password, what can I do?

You can create a new password using the "Reset password" button.To do this, enter your e-mail address and follow the link that you will automatically receive to set a new password.

 

What payment options are available to me?

We offer a wide range of payment options - click here for more information:

https://animalcare.horizont.com/en/Metanavigation/payment-and-dispatch

 

 

How long does shipping take and are the products in stock? The dispatch time of your goods varies depending on the stock location and product. Availability is displayed on the respective product page.

 

When will my order be delivered?

Once your goods have been dispatched, you will receive an e-mail with your personal consignment number. You can use this number to check the status of your shipment and track it.

 

Can I change or cancel my order?

If you would like to make changes or cancel your order, please contact our sales team as soon as possible (Tel: 05631 565 100) - we will be happy to help you. If it is no longer possible to cancel the order, please refuse to accept the parcel - it will be automatically returned to us.

 

Which provider will my goods be sent with?

We dispatch your parcels in cooperation with DPD / selected forwarding agents.

 

Is shipping to a parcel station offered?

No. We send our parcels with DPD and do not offer shipping to parcel stations.

 

Is express delivery possible?

No. We do not offer express delivery of our goods.

 

Will my personal data be stored securely?

The confidential handling of your personal data is very important to us. You can find detailed information on the subject of data protection under the following link: https://animalcare.horizont.com/en/Metanavigation/data-protection-declaration

 

Voucher codes

If you would like to redeem a voucher code from one of our promotions, you can do this directly in the shopping basket. Please fill in the "Voucher code" field and press the "Redeem" button. Your invoice amount will be updated automatically.

 

 

My order is incomplete/defective - what should I do?

Please excuse the inconvenience and contact our customer service on 05631 565- 100 or send us an e-mail animalcare@horizont.com. We will be happy to help you immediately.

 

Warranty extension

Benefit from our warranty extension for your electric fence!

After registering, you will receive a 1-year warranty extension in addition to the actual warranty. You can register up to 3 months after the date of purchase at the latest. If the date of purchase of your electric fence energiser is more than 3 months ago, your registration is invalid and you are not entitled to a warranty extension.

• The warranty extension is valid if all applicable action conditions are met.
• The warranty extension option is available for all horizont electric fence energisers.

Please note: Your entitlement to an additional 1-year warranty will only be granted if you can present your proof of purchase and proof of registration and if the conditions of the promotion are met.

 

How do I send my defective electric fence device in for repair?

Please use our repair slip. Fill it out and place it in the package together with the device and proof of purchase.

Address for sending in:
horizont Service Centre
Am Mühlwege 12
34497 Korbach

 

What services are included in the repair service?

Within the warranty period:

Free repair

A loan device for the duration of the repair, if desired

Outside the warranty period:

You will receive a cost estimate in advance by e-mail.

If a repair is uneconomical, you will receive an exchange offer at special prices.

After each repair:

Safety check of the device

1-year warranty on the entire device (repair invoice serves as proof)

 

Which parts should I send in for repair?

Please only send in the electric fence device – without the battery, solar module or other accessories.

Tip:

Check the battery: fully charged approx. 13 V (+/- 10%)

Test the solar module: place it in the sun and measure the voltage directly, ideally 14 V or more

 

How do I contact customer service?

You can reach our service team by telephone on:
05631 565 115 (Monday–Friday from 8 a.m. to 4 p.m.)

 

Can I order spare parts for my electric fence device?

Yes. We stock spare parts for all common horizont electric fence devices. Please contact our service department on 05631 565 115.

 

What should I do if there is no voltage at the fence?

Disconnect the fence connection (lightning symbol) from the fence.

Hold the fence tester directly against the output of the device.

Depending on the device, the voltage should be between 6,000 and 12,000 volts (6–12 kV).

Voltage within the target range → The problem is with the fence.

Lower voltage → device defective.

 

How can I recognise poor earthing?

Drive several earth rods into the ground at intervals of approx. 3 m.

The fence must not come into contact with any metal objects (e.g. gutters, earth rods).

Always install a separate earth connection for mains-powered devices – never connect to the water pipe or house connection!