How can I place my order online?

Use the search bar or the category to navigate to the desired item.

Click on the "Add to shopping basket" button and add the desired product to your shopping list. To complete your purchase, navigate to the shopping basket (top right) and check your order details. Then click the "Checkout" button to continue the order process.

Follow the instructions to log in to our shop and finalise your order. You can either create a customer account and thus have an optimal overview of your data or order via a guest account (please note that if you place a guest order, you will have to enter your data again if you place another order).Finalise your order by accepting our general terms and conditions and confirming your order with the button "Order with obligation to pay". 

After completing your order, you will receive a corresponding confirmation by e-mail and will be automatically informed about the status of your order. Using the link to the tracking number of our shipping partner DPD, you can easily track your shipment at any time. If you are shipping goods, please contact our customer service team to track your consignment.

If you have any questions, please don´t hesitate contact our customer service:

Tel: 05631 565 -100 (Monday - Thursday 08:00 - 17:00 h / Fridays 08:00 - 16 h)

Mail: animalcare@horizont.com

How can I place my order as a retailer?

• In the navigation bar at the top right, select ‘To the dealer portal’.
• Then click on the yellow ‘Registration’ button and complete the registration form for our B2B shop.
• Accept our general terms and conditions and submit the form.
• After submitting your data, our sales team will take care of activating your account. As soon as this process is complete, you will receive confirmation by e-mail. You can then log in to the dealer portal with your registered e-mail address and password and place orders at your usual conditions.

How can I change my customer details?

To change your customer details at a later date, log in with your access data and select the "Personal information" area to change your details. You can also change your password in this area.

I have forgotten my password, what can I do?

You can create a new password using the "Reset password" button.To do this, enter your e-mail address and follow the link that you will automatically receive to set a new password.

What payment options are available to me?

We offer a wide range of payment options - click here for more information:

https://animalcare.horizont.com/en/Metanavigation/payment-and-dispatch

How long does shipping take and are the products in stock? The dispatch time of your goods varies depending on the stock location and product. Availability is displayed on the respective product page.

When will my order be delivered?

Once your goods have been dispatched, you will receive an e-mail with your personal consignment number. You can use this number to check the status of your shipment and track it.

Can I change or cancel my order?

If you would like to make changes or cancel your order, please contact our sales team as soon as possible (Tel: 05631 565 100) - we will be happy to help you. If it is no longer possible to cancel the order, please refuse to accept the parcel - it will be automatically returned to us.

Which provider will my goods be sent with?

We dispatch your parcels in cooperation with DPD / selected forwarding agents.

Is shipping to a parcel station offered?

No. We send our parcels with DPD and do not offer shipping to parcel stations.

Is express delivery possible?

No. We do not offer express delivery of our goods.

Will my personal data be stored securely?

The confidential handling of your personal data is very important to us. You can find detailed information on the subject of data protection under the following link: https://animalcare.horizont.com/en/Metanavigation/data-protection-declaration

Voucher codes

If you would like to redeem a voucher code from one of our promotions, you can do this directly in the shopping basket. Please fill in the "Voucher code" field and press the "Redeem" button. Your invoice amount will be updated automatically.

My order is incomplete/defective - what should I do?

Please excuse the inconvenience and contact our customer service on 05631 565- 100 or send us an e-mail animalcare@horizont.com. We will be happy to help you immediately.

Warranty extension

Benefit from our warranty extension for your electric fence!

After registering, you will receive a 1-year warranty extension in addition to the actual warranty. You can register up to 3 months after the date of purchase at the latest. If the date of purchase of your electric fence energiser is more than 3 months ago, your registration is invalid and you are not entitled to a warranty extension.

• The warranty extension is valid if all applicable action conditions are met.
• The warranty extension option is available for all horizont electric fence energisers.

Please note: Your entitlement to an additional 1-year warranty will only be granted if you can present your proof of purchase and proof of registration and if the conditions of the promotion are met.